Frequently Asked Questions
Can Vibrex actually fix my biofilm or algae problem?
Yes, Chlorine Dioxide is a bactericidal and will kill off any existing biofilms in your irrigation lines as well as accounting for a preventative measure.
Liquid Smoke, Powdered Smoke or Smoke Oil – which do I choose?
Our smokes are designed to suit your specific application whether it be for grilling, internal/external smoking or flavour development. If you would like more information about what smoke product is best suited to you get in touch with our team for recommendations.
How do we place an order with you?
The easiest and simplest way to place an order with us is to Contact Us directly and we will organise a quote for you directly or alternatively get you in touch with one of our distributors.
Which countries do you ship to?
We currently ship our products both domestically and internationally. Delivery times will vary based on product/quantities and location. Contact Us for a freight quote.
I'm interested in trialing a product - how would I go about that?
We are able to ship samples for our customers to try prior to making a purchase. Particularly for our liquid and powdered smokes. If you would like to try some of our products prior to purchasing please send us an email of what you are you looking and we'll get a sample out to you free of charge*.
Are you an approved Food Supplier?
Yes, we are very meticulous about maintaining excellent standards in food safety and are approved for the procurement, receival, manufacture, packing, storage, dispatch and delivery of our food products.